Terms & Conditions
Last Updated: 22 August 2026
These Terms & Conditions govern bookings and use of the Sri Lanka Jeep Safari website and services.
By accessing our website, submitting a booking, or purchasing a safari or tour through Sri Lanka Jeep Safari, you agree to these Terms & Conditions.
1. About Sri Lanka Jeep Safari
Sri Lanka Jeep Safari provides safari, sightseeing, cultural, wildlife, transportation, and related travel experiences in Sri Lanka.
Our website is:
https://srilankajeepsafari.com/
2. Booking a Tour
A booking is subject to availability for the selected tour, package, date, start time, number of guests, and any other applicable booking conditions.
Customers are responsible for ensuring that all information submitted during the booking process is accurate.
A booking is not considered fully confirmed until the required booking process has been completed and, where applicable, the required payment has been successfully received or an approved payment arrangement has been accepted.
We reserve the right to decline or cancel bookings where information is incorrect, payment cannot be verified, availability has changed, there is suspected fraud, or the requested service cannot reasonably be provided.
3. Prices
Tour prices are displayed on the relevant booking page.
Prices may vary depending on the number of adults, number of children, selected package, optional entrance tickets, transport arrangements, special services, or other booking options.
The final payable amount will be shown before payment is completed.
Prices may be changed at any time for future bookings. A confirmed booking will normally remain subject to the price agreed when the booking was completed unless a change requested by the customer results in additional charges.
4. Children and Guest Numbers
Adult and child age classifications may vary between tours and attractions. The applicable age information will be shown on the relevant tour or booking page where available.
Customers are responsible for selecting the correct number and category of guests.
Incorrect guest information may result in additional charges, changes to the booking, or refusal of entry by an attraction or third-party service provider.
5. Availability and Starting Times
Tour availability is based on the operating dates, operating days, available packages, guest capacity, start times, park conditions, and other operational requirements.
Selecting a date or time on the website does not guarantee availability until the booking is successfully completed.
Customers should arrive or be ready at the agreed pickup point at the confirmed time.
Late arrival may reduce the duration of the tour or result in the booking being treated as a no-show where the tour cannot reasonably be delayed.
6. Pickup and Transportation
Pickup availability, locations, and transport arrangements depend on the selected tour or package.
Customers must provide an accurate pickup location and contact number.
If the pickup location changes after booking, the customer should inform Sri Lanka Jeep Safari as soon as possible.
Additional charges may apply for pickup locations outside the area included in the booked package.
7. Safari and Wildlife Experiences
Wild animals move freely in their natural environment. Therefore, Sri Lanka Jeep Safari cannot guarantee sightings of elephants, leopards, birds, or any particular species.
Wildlife sightings, animal behaviour, travel routes, and the time spent at specific locations can vary significantly.
The absence of a particular wildlife sighting is not grounds for a refund.
8. Weather, Park Conditions and Itinerary Changes
Safari operations may be affected by weather, road conditions, wildlife activity, government restrictions, national park regulations, safety considerations, natural events, or other circumstances outside our reasonable control.
We may change routes, pickup times, safari times, vehicles, guides, or parts of an itinerary where necessary for safety or operational reasons.
Where a significant change or cancellation is required, we will make reasonable efforts to offer an alternative date, alternative experience, credit, or refund where appropriate.
9. Entrance Tickets
Certain tours may allow customers to add entrance tickets during the booking process.
Where entrance tickets are optional, they will only be included when selected and paid for.
Entrance ticket pricing may be affected by nationality, age, government pricing, attraction rules, or changes made by the relevant authority.
Where tickets are purchased on behalf of a customer, restrictions imposed by the relevant attraction or authority may also apply.
10. Payments
Payments may be processed through WooCommerce and third-party payment gateways.
By selecting a payment method, you also agree to any applicable terms imposed by the relevant payment provider.
A transaction may require additional authentication or verification depending on your bank, card issuer, or payment provider.
Sri Lanka Jeep Safari is not responsible for delays or declines caused by banks, card providers, payment gateways, or other financial institutions.
11. Cancellations and Refunds
Cancellation and refund conditions are governed by our Return & Refund Policy and any tour-specific cancellation terms shown during booking.
Where a tour includes free cancellation up to a specified deadline, the cancellation request must be received before that deadline.
12. Customer Changes
Requests to change a booking date, guest quantity, package, pickup location, or other booking information are subject to availability.
Price differences or additional costs may apply.
Changes requested close to the tour start time may not be possible.
13. Customer Responsibilities
Customers must follow reasonable safety instructions provided by guides, drivers, park authorities, and Sri Lanka Jeep Safari staff.
Customers must behave responsibly and must not endanger themselves, wildlife, staff, other customers, vehicles, or property.
We may terminate a tour without refund where a customer behaves dangerously, illegally, abusively, or refuses to follow important safety instructions.
14. Health and Accessibility
Safari activities may involve uneven roads, off-road driving, climbing into vehicles, walking, heat, dust, rain, insects, or other outdoor conditions.
Customers should consider whether the activity is suitable for their physical condition before booking.
Customers with medical conditions, mobility limitations, pregnancy-related concerns, or accessibility requirements should contact us before booking so we can advise whether suitable arrangements may be available.
15. Personal Belongings
Customers are responsible for their own phones, cameras, bags, cash, passports, documents, and other personal belongings.
Sri Lanka Jeep Safari is not responsible for loss, theft, or damage to personal property except where liability cannot legally be excluded.
16. Third-Party Services
Some services may be provided by independent guides, drivers, hotels, attractions, national parks, payment providers, transport operators, or other third parties.
Sri Lanka Jeep Safari will make reasonable efforts to work with reliable providers but is not responsible for matters outside our reasonable control.
17. Intellectual Property
Website content, branding, photographs, graphics, layouts, written material, logos, and other intellectual property belonging to Sri Lanka Jeep Safari may not be copied, reproduced, distributed, or used commercially without permission.
18. Website Use
You must not attempt to interfere with the website, booking system, payment system, security mechanisms, or servers.
Fraudulent bookings, automated attacks, scraping for unauthorised commercial purposes, or attempts to manipulate pricing or availability are prohibited.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Sri Lanka Jeep Safari will not be liable for indirect or consequential losses arising from matters beyond our reasonable control.
Nothing in these Terms excludes liability that cannot legally be excluded.
20. Force Majeure
We will not be responsible for failure or delay caused by circumstances beyond our reasonable control, including severe weather, floods, natural disasters, national park closures, government restrictions, civil disturbances, strikes, transport disruption, epidemics, technical outages, or similar events.
21. Governing Law
These Terms & Conditions are governed by the applicable laws of Sri Lanka.
Any dispute that cannot be resolved amicably will be subject to the appropriate jurisdiction in Sri Lanka, unless applicable consumer law requires otherwise.
22. Contact
For booking or Terms & Conditions enquiries:
Sri Lanka Jeep Safari
No 610/2 Court Junction
Dambulla 21100
Sri Lanka
Phone: +94 76 532 1755
Email: info@srilankajeepsafari.com
Contact: https://srilankajeepsafari.com/contact-us