Privacy Policy
Last Updated: 22 August 2026
Sri Lanka Jeep Safari (“Sri Lanka Jeep Safari”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, making an enquiry, or booking a safari or travel experience.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://srilankajeepsafari.com/ or use our services.
1. Information We Collect
When you use our website or make a booking, we may collect information including your name, email address, telephone number, country, billing information, selected safari or tour, travel date, number of adults and children, pickup location, special requests, booking preferences, and other information you voluntarily provide.
When required for a booking, we may also collect information relating to optional services such as entrance tickets, pickup arrangements, accessibility requirements, dietary information, or other requests necessary to provide your selected experience.
We may automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, operating system, referring website, pages viewed, and general website usage information.
2. Payment Information
Payments made through our website may be processed using WooCommerce and third-party payment service providers.
Sri Lanka Jeep Safari does not normally store your complete credit or debit card information on our own servers. Payment details are securely processed by the relevant payment gateway according to that provider’s security and privacy practices.
The payment provider may collect information required to process your payment, verify transactions, prevent fraud, and comply with financial regulations.
3. How We Use Your Information
We use your information to process and manage bookings, confirm availability, arrange transportation and pickup services, communicate booking information, process payments, issue booking confirmations, arrange optional entrance tickets, provide customer support, respond to enquiries, send transactional emails, improve our website and services, prevent fraud or misuse, maintain booking and financial records, and comply with applicable legal obligations.
We may also use information to communicate important changes relating to your booked safari, including weather-related adjustments, park closures, pickup changes, itinerary changes, or other operational updates.
4. Booking Communications
When you place a booking, we may contact you by email, telephone, WhatsApp, or another communication method you have provided.
These communications may include booking confirmations, payment information, pickup details, reminders, itinerary changes, cancellation notices, or information required to provide your safari experience.
Transactional communications relating to an existing booking are not considered promotional marketing communications.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to keep the website functioning correctly, remember preferences, support the booking and checkout process, improve website performance, understand how visitors use the website, and provide security and fraud prevention.
Third-party services integrated with our website may also place cookies according to their own privacy policies.
You may control cookies through your browser settings. Disabling certain cookies may affect booking, payment, login, or other website functionality.
6. How We Share Information
We do not sell your personal information.
We may share relevant information with service providers only when necessary to provide your booking or operate our business. These may include payment processors, WooCommerce-related services, hosting providers, email service providers, safari guides, drivers, transport providers, entrance-ticket providers, national park or attraction-related service providers, IT providers, accountants, professional advisers, and government or regulatory authorities where legally required.
Only the information reasonably necessary to perform the relevant service will be shared.
7. International Data Processing
Some technology providers or payment services used by our website may process or store information outside Sri Lanka.
Where personal information is transferred internationally, we aim to use reputable service providers that maintain appropriate privacy and security standards.
8. Data Retention
We retain personal information only for as long as reasonably necessary for booking administration, customer service, accounting, tax, legal, security, dispute resolution, and business record-keeping purposes.
Booking and transaction records may be retained for longer periods where required for financial or legal purposes.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
Customers are responsible for maintaining the confidentiality of any account credentials or booking information provided to them.
10. Your Privacy Rights
Depending on applicable law and your location, you may have rights to request access to your personal information, request corrections, request deletion where legally permitted, object to certain uses of your information, withdraw consent where processing is based on consent, or request information about how your personal data is handled.
We may need to verify your identity before responding to certain privacy requests.
To submit a privacy-related request, contact us using the details at the end of this policy.
11. Children’s Privacy
Our services may be booked for children travelling with parents, guardians, or responsible adults.
We do not knowingly request unnecessary personal information directly from children. Information relating to minors should normally be provided by a parent, guardian, or responsible adult making the booking.
12. Third-Party Websites
Our website may contain links to third-party websites, payment providers, maps, social networks, travel services, or other external platforms.
We are not responsible for the privacy practices, security, or content of third-party websites. You should review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, booking system, technology, legal obligations, or business practices.
The latest version will be published on this website with an updated revision date.
14. Contact Us
For privacy questions or requests, please contact:
Sri Lanka Jeep Safari
No 610/2 Court Junction
Dambulla 21100
Sri Lanka
Phone: +94 76 532 1755
Email: info@srilankajeepsafari.com
Website: https://srilankajeepsafari.com/
Contact Page: https://srilankajeepsafari.com/contact-us